Getting help during the beta.

Question Problems

Use the report button when a question seems confusing, incorrect, or unclear. Your report stays linked to the question you saw so we can investigate it.

Account or Progress Problems

If an answer is waiting to save online, keep that browser open and use its retry button. For other problems, choose Send feedback at the bottom of the practice app. You can also email support@certnurse.com.

Ideas and Suggestions

Choose Send feedback in the practice app and tell us what would help. Sending feedback keeps your practice page open. If we need to follow up, we’ll use your account email.

Privacy or Data Requests

You can request account deletion from your profile. See the Data Deletion page for the process. If you cannot sign in or have another privacy question, email support@certnurse.com.

What To Include

• The page you were using.
• The account email you used to sign in.
• What you expected to happen.
• What actually happened, including screenshots if helpful.
• Do not send passwords, sign-in codes, or unrelated personal information.