Request deletion of beta data.

How To Request Deletion

If you have a subscription, first cancel renewal in Profile → Membership & invite codes → Manage subscription. Close any unfinished checkout on the Membership page. This prevents future subscription charges after deletion. Contact support if you cannot access these controls.

Sign in, open your profile using the avatar, and choose Request account deletion. Type delete to confirm the request. Your profile shows that it is pending, and you can cancel it before it is processed.

If you cannot sign in, email support@certnurse.com from the email address linked to your CertNurse account. We will verify account ownership before processing your request. Never send your password or a sign-in code.

What Account Deletion Removes

• Your CertNurse sign-in account and profile.
• Your saved quizzes, practice, answers, and progress.
• Your account-linked question reports and deletion requests.

What May Be Kept

A protected email-derived marker may remain to prevent repeated free subscription trials. It contains no practice history or plain-text email. Stripe may retain payment records under its own retention policies.

Provider security logs and backups may retain records for their normal retention period. Deletion does not remove your Google account. We will explain any data that cannot be removed when handling your request.

Timing

Sending a request does not delete your account immediately. We review pending requests and verify the account before completing deletion. For help with a request, email support@certnurse.com.

Starting Your Practice Over

Reset progress is a separate option in your profile. It clears your learning history after you type reset, while keeping your account and support requests.